Value Web Site Source backs every hosting account with essential technical support delivered by highly experienced, highly dedicated professionals whose livelihoods depend on your satisfaction. Reliable, responsive, our built in support is the real deal and typically better than the support others make you pay extra for.
Technical Support — Free for All, With Every Hosting Account
24x7x365 Technical Support
Web-based Ticketing System
At Value Web Site Source, Technical Support is always open for business, as close as your keyboard. Our support center will route your request to the right person, right away.
Web-based Live Support Chat
You have instant access to our skilled Support Team through Value Web Site Source’s Live Chat system to quickly report incidents, discuss previously reported incidents, or request assistance.
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Our data center technicians are always on-call and on the move if the need arises to process a reboot or restore remote connectivity.
Reactive System Monitoring through our exclusive IP Alert system that includes:
Uptime Monitoring
Our IP Alert System constantly pings each server and alerts our staff to activate pre-established incident escalation procedures.
Network-Based Security Protection
We constantly monitor and protect against distributed denial of service (DDOS) attacks using a series of third party tools for layered and coordinated fortification of each server’s network environment.
Bandwidth Monitoring and Tracking
Through your control panel, you can continually track bandwidth usage. Real-time graphs and limit-approach warnings help our team manage to optimum levels, and reports are archived for trend analysis and decision-making support.
Automated OS Updates
As updates to each server are released by the vendor, Value Web Site Source tests and certifies them before pushing them out so you are assured of system reliability and functionality.
Open Access to Knowledge Base
We freely share our technical expertise and customer support experience to help you solve everyday problems. Our dynamic, up-to-date database contains hundreds of current and relevant articles written by support professionals, and can be searched by keyword or category.
Questions? Give us a call, toll-free 1.877.457.4438, OR, with one of our customer service representatives.
